ISO 9001 Registration

ESI Canada's belief in customer satisfaction and continual improvement has led to the implementation of a Quality Management System (QMS). ESI Canada's QMS is registered to the ISO 9001:2000 standard for the design and management of health benefit services. This allows ESI Canada to demonstrate its ability to consistently provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction through the effective application of the system.

The performance of the QMS is monitored regularly to determine how customers perceive whether the organization has met their requirements. This includes client services, product offerings, and information systems.

Quality Policy
The management of ESI Canada is committed to ensuring customer satisfaction by optimizing the value of drug, dental and other health benefits. ESI Canada accomplishes this by delivering high quality products and services through operational excellence and a skilled workforce.

ESI Canada has developed a Quality Management System in compliance with the ISO 9001 standard. The requirements specified by the standard provide a framework for establishing and reviewing ESI Canada’s quality objectives. Management is fully committed to the effective maintenance and improvement of the Quality Management System.

To guarantee the reliability and efficiency of its operations, the management of ESI Canada is responsible for providing each employee with the tools, methods and training necessary to maintain the desired level of quality.